Refund Policy
Returns and Exchanges
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Last updated: 2026-10-28 · College Gear Hub
Short answer: Return or exchange any unworn, unwashed item within 30 days of delivery — free, we cover the return shipping, size exchanges included. Custom and personalised jerseys are excluded from change-of-mind returns unless faulty. Every order is also backed by 365 days of after-sales support. Email collegegearhub@outlook.com with your order number to start — there is no form to fill in.
On this page: At a glanceStart a returnRefunds365-day guaranteeItems we can't accept30-second checkRefund timingWhat counts as faultyFAQ
Return and exchange at a glance
| Item | Policy |
|---|---|
| Return window | 30 days from the delivery date |
| Cost | Free — we cover return shipping on returns and size exchanges |
| Condition | Unworn, unwashed, with original tags and packaging |
| Exchanges | Free size swaps handled by email — send your order number and the size you need |
| Personalised items | Not eligible for change-of-mind returns unless faulty |
| Faulty or wrong item | Contact us and we will put it right, including shipping costs |
| After-sales support | 365 days from delivery on every order |
How to start a free return or exchange
- 1
Email us. Send your order number and whether you want a refund or a different size to collegegearhub@outlook.com.
- 2
Get instructions. We reply with the return address and, where available, a prepaid return label — you do not pay return shipping.
- 3
Send it back. Pack the item with its tags attached and hand it to the carrier we name.
- 4
We process it. Once the item arrives and passes inspection, we issue the refund or dispatch the replacement.
Refunds
Approved refunds go back to the original payment method. Depending on your bank or card issuer, it can take several business days for the credit to appear after we issue it. Original shipping charges are not refundable unless the return is due to our error or a faulty item.
Your 365-day after-sales guarantee
The 30-day window covers returns and exchanges. After that, you are still covered — every order comes with 365 days of after-sales support from the delivery date:
- Sizing help that does not expire. Changed your mind months later, or buying for someone else? Email us and we will help you pick the right replacement size.
- Manufacturing faults. Seams, prints, numbers or lettering that fail under normal wear are put right, well beyond the return window.
- Care advice. Washing questions, storage tips, help with a stubborn stain — just ask.
- Lost or stuck parcels. We chase the carrier on your behalf for a full year after you order.
No claim form — one email starts it. Send your order number and a photo if something is wrong.
Items we cannot accept
- Items that have been worn, washed, altered or damaged after delivery.
- Items returned without their original tags or packaging.
- Personalised or made-to-order jerseys (including name and number customisation), unless faulty.
- Items returned after the 30-day window — but check the 365-day guarantee above.
Can I return this? A 30-second check
| Check | Eligible if… |
|---|---|
| Timing | It is within 30 days of the delivery date. |
| Condition | Unworn, unwashed, unaltered and undamaged. |
| Tags and packaging | Original tags are attached and the original packaging is with it. |
| Personalisation | It is not personalised — or, if it is, the problem is a fault rather than a change of mind. |
Personalised and made-to-order jerseys — including name and number customisation — cannot be returned for a change of mind, because they are made to your specification. They are fully covered if they arrive faulty, incorrect or damaged.
How long a refund actually takes
| Stage | How long |
|---|---|
| You email us to start the return | We reply within 24 hours with the return address and, where available, a prepaid label |
| Parcel travels back to us | Depends on the carrier we name in our reply |
| Inspection on arrival | Handled as soon as the parcel is received |
| We issue the refund | Immediately once the item passes inspection |
| Credit appears on your statement | Several business days, set by your bank or card issuer — this part is outside our control |
Exchange or refund — which is quicker? If the fit is wrong, a size exchange is almost always the better call: you keep the jersey you want and we dispatch the replacement once the original arrives. A refund closes the order and you start again. Both are free, and both are started with a single email — tell us your order number and, for an exchange, the size you need.
What counts as faulty
"Faulty" is broader than most people expect, and it is covered well beyond the 30-day window:
- Seams or stitching that fail under normal wear.
- Prints, numbers or lettering that crack, peel or lift.
- Wrong item or wrong customisation — a name, number, size or team that does not match what you ordered.
- Damage in transit, provided you tell us with a photo.
Email collegegearhub@outlook.com with your order number and a photo and we will put it right at our cost, including shipping.
Frequently asked questions
How long do I have to return an item?
30 days from the delivery date, counted in calendar days. Start by email — one message with your order number is all it takes.
Are returns free?
Yes. We cover return shipping on all approved returns and size exchanges, and we provide a prepaid label where available.
Who pays for return shipping?
We do. You never pay to send an item back within the 30-day window.
When will I get my refund?
We issue it as soon as the returned item passes inspection. Your bank then takes several business days to post the credit — that part is outside our control.
Can I return a personalised jersey?
Not for a change of mind — made-to-order shirts are produced to your specification. If yours arrives faulty, wrong or damaged, we replace or refund it at our cost, and it keeps the same 365-day after-sales cover as everything else.
I am past 30 days — am I out of luck?
No. Every order carries 365 days of after-sales support: manufacturing faults, stuck parcels, sizing help and care questions are all covered — just email us.
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Still need a hand? Email collegegearhub@outlook.com — we reply to every message within 24 hours. Include your order number if you have one.